Last Updated: October 30, 2025
1. Introduction
Heavy Timber Truss & Frame (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit our website https://heavytimbers.com
, contact us, or engage with our services.
By using this website, you agree to the terms of this Privacy & Cookie Policy.
2. Information We Collect
We collect information in the following ways:
Personal Information: When you contact us through forms, request quotes, or sign up for updates, we may collect your name, email address, phone number, or other details you voluntarily provide.
Automatic Information: When you visit our site, we automatically collect information such as your IP address, browser type, operating system, referring URLs, and usage data through cookies and analytics tools.
Analytics Data: We use third-party tools such as Google Analytics and Microsoft Clarity to help us understand how visitors interact with our site.
3. How We Use Your Information
We use your information to:
Provide quotes, respond to inquiries, and deliver customer support
Improve our website performance, design, and user experience
Analyze traffic and user behavior through analytics
Communicate updates, special offers, or new services (only if you opt in)
Comply with applicable legal obligations
We do not sell or rent your personal data to any third parties.
4. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience and help us understand site traffic.
Cookies are small text files stored on your device when you visit a website. These may include:
Essential Cookies: Required for basic site functionality (e.g., navigation, form submission).
Analytics Cookies: Used by tools such as Google Analytics and Microsoft Clarity to collect information about how visitors use our site.
Preference Cookies: Remember your preferences such as language and region.
You can control or delete cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of our site.
5. Microsoft Clarity & Google Analytics
We use Microsoft Clarity and Google Analytics to monitor and improve site usability.
These tools collect anonymous data such as clicks, scrolls, and session duration. This helps us identify user patterns and make the site easier to use.
Data collected through these platforms may be processed by Google and Microsoft in accordance with their respective privacy policies:
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
You may request deletion of your personal data at any time by contacting us at info[at}heavytimbers.com
.
7. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including:
The right to access and receive a copy of your personal data
The right to request correction or deletion of your data
The right to object to processing or restrict certain uses
The right to withdraw consent (if applicable)
To exercise these rights, please contact info[at}heavytimbers.com
.
8. Security of Your Information
We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time. The updated version will be posted on this page with the new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us at:
Heavy Timber Truss & Frame
Email: info[at}heavytimbers.com
Website: https://heavytimbers.com
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